Please address any complaints, queries or correspondence regarding these Conditions or JC Multilight Online Store, to the contacts as listed in our contact us page.
This site is operated by Yacel Industries T/A JC Multilight (registered number 7758397, VAT number 122 9019 39).
Purchasing JC Multilight Products
Eligibility to order criteria:
You may only purchase products:
Available for sale and details of which appear on JC Multilight Online Store; and for delivery to England, Wales, Scotland and Northern Ireland. International customers, please call for details.
For use, either by yourself or by your intended recipient(s) of the products. JC Multilight reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by JC Multilight.
Details of the products available for purchase (including their price) are set out on JC Multilight Online Store. JC Multilight takes all reasonable care to ensure that all details, descriptions and prices of products appearing on JC Multilight online store are correct at the time when the relevant information is placed onto JC Multilight online store. Although every effort is made to keep JC Multilight Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
Once you have selected the products you wish to order, click on the “Proceed to Checkout” button.
Having clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.
JC Multilight will E-mail you to confirm your product order has been received.
JC Multilight will E-mail you again to confirm that the products you have ordered are being shipped to you.
We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and JC Multilight only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.
JC Multilight may refuse or be unable to process your order if:
The product you ordered is discontinued or no longer available.
Your credit card does not give authorisation for the payment of the purchase price
You do not meet the eligibility to order criteria set out above.
Cancelling the Contract/Order and Returns
1) Order Cancellation
You may change your mind and cancel your order prior to items being shipped. If you choose to cancel your order prior to shipping, we will refund:
The full purchase price.
The delivery charges incurred in delivering the goods to you.
(If cancelled after shipping, goods should be returned at your own cost. There is a processing charge of 20% of the total cost of the order). Refunds made after goods have been checked.
After 14 days, all other requests/returns will incur further costs depending on time elapsed since ordering.
2) Damaged Or Faulty Products and Incorrect Orders (our mistake).
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Your product can only be returned/exchanged in the country it was purchased.
When returning damaged, faulty or incorrect orders we will refund:
Full Purchase Price
Delivery Charges (the cost for initial delivery to you)
Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost
When exchanging damaged, faulty or incorrect orders we will:
Dispatch replacement items to you free of charge
Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost
3) How To Return Your Goods
You may return goods by contacting us by email or phone.
The following information will be required when returning your goods:
Confirmation Email containing your Transaction Reference Number
Delivery Documentation containing your Delivery Number
List and description of goods to be returned
Reason given for returning goods
Returned items will be processed within two (2) working days of receipt and any refund made (minus 20% processing charge).
Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
You are advised to use a carrier that offers both traceability and insurance
Return to : JC Multilight, W11 Lenton Business Centre, Nottingham, NG7 2BY.
JC Multilight reserves the right to:
Modify or withdraw, temporarily or permanently, the JC Multilight Online Store (or any part thereof) with or without notice to you; JC Multilight shall not be liable to you or any third party for any such modification or withdrawal; and/or Change the Conditions from time to time, and your continued use of JC Multilight Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using JC Multilight Online Store.
If JC Multilight should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time of you placing your order. Copies of the appropriate T&C are available by email.
If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. English law applies to these Conditions and any dispute relating to the Conditions shall be settled by the English courts.